Parties
This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller and the Buyer, whose information is provided below, in accordance with the provisions of the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
SELLER INFORMATION — Name: Emre Koçak - Outdooria — Address: Karacakaya Cad. No:83 Siteler/Ankara/Türkiye — Website: outdooria.com.tr — Email: [email protected]
BUYER INFORMATION — The Buyer's name-surname, address, phone number, and email address are the information declared by the Buyer during the order and registered in the Site's database. The Buyer accepts and undertakes the accuracy of this information.
The Buyer confirms electronically upon order confirmation that they have read, understood, and accepted all provisions of this Agreement, the Pre-Information Form, the Privacy Policy, and the Cookie Policy.
Subject of the Agreement
The subject of this Agreement is the sale and delivery of garden furniture products (outdoor seating sets, dining table sets, sun loungers, garden parasols, rattan/wicker furniture, wooden garden sets, cushions, protective covers, and outdoor accessories) ordered electronically by the Buyer from the Seller's website outdooria.com.tr, and the determination of the mutual rights and obligations of the parties arising from this sale, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
The essential characteristics of the product(s) subject to the Agreement (type, model, color, material, dimensions, quantity), sales price including VAT, payment method, and delivery information are displayed on the order page and have been approved by the Buyer. This information is an integral part of this Agreement.
Due to the natural materials used in garden furniture products (teak, acacia, iroko, rattan, marble, granite, natural stone, etc.), differences in color tone, wood grain, marble pattern, and texture may occur even in products of the same model and series. These natural variations are not considered defects of the product and the images on the Site are for reference purposes.
Product Price and Payment Terms
The total sales price of the product(s) subject to the Agreement, including VAT, is clearly shown to the Buyer on the order summary page. Prices are in Turkish Lira (TRY). Shipping/transport/delivery costs are not included in the product price and are separately stated in the order summary.
Due to the bulky and heavy nature of garden furniture products, the transport fee is calculated according to the product's dimensions, weight (volumetric/m³), number of pallets, and the distance of the delivery address from Ankara, and is shown to the Buyer on the order confirmation page.
Payment may be made via credit card, debit card, bank transfer/EFT, and other payment methods offered on the Site. For credit card payments, installment options offered by the relevant banks may be used. In installment sales, the total sales price may differ from the cash price after installments; if a term difference is applied, this is clearly stated in the order summary.
Credit card information is not stored by the Seller and is processed in encrypted form through a PCI-DSS compliant secure payment infrastructure. If bank transfer/EFT is preferred, the order is dispatched after the order amount is credited to the Seller's account; the order number must be written in the description field.
If the Buyer's credit card is used unlawfully by unauthorized persons and the relevant bank or financial institution does not pay the product price to the Seller, the Buyer is obliged to return the product to the Seller within 3 (three) days. If the payment is not approved or is declined by the Seller, the order is not processed.
Delivery Terms
The garden furniture products subject to the Agreement are delivered to the delivery address specified by the Buyer during the order, through cargo/transport companies contracted by the Seller. Due to the bulky and heavy nature of garden furniture, delivery may be carried out by pallet/truck rather than standard cargo.
The legal delivery period is a maximum of 30 (thirty) days from the notification of the order confirmation to the Buyer via email. The Seller is obliged to fulfill the obligation within this period. Force majeure cases are excluded from this period. For garden furniture products, the estimated delivery time varies according to the stock status of the product and the distance of the delivery address from Ankara/Siteler and is notified to the Buyer in the order confirmation.
Delivery is to the entrance floor/doorstep of the building. Additional services such as floor delivery, stair carrying, in-garden/terrace carrying, assembly, and installation are not within the standard delivery scope. If such additional services are needed, service may be obtained at an additional fee by prior agreement with the Seller.
The Buyer is obliged to check the external appearance of the package/pallet during delivery. If the packaging is dented, torn, wet, or damaged, do not accept the product without having the transport officer issue a damage report. The Seller cannot be held liable for damaged products accepted without a report. In case of damage detection, notification must be made immediately to [email protected].
If the Buyer or a person authorized by the Buyer is not at the address on the delivery date, the Seller is deemed to have fulfilled the obligation fully and completely. Storage costs incurred while the product waits at the transport company and the cost of return transport of the product to the Seller are borne by the Buyer.
Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the garden furniture products subject to the contract without providing any reason and without paying any penalty. In calculating the withdrawal period, the date of receipt of the last piece of products ordered as a set (e.g., table + chair set) is taken as the basis.
To exercise the right of withdrawal, it is sufficient to send a written notification to [email protected] before the period expires. The Buyer is obliged to return the product to the Seller within 10 (ten) days from the date of sending the withdrawal notification, complete and undamaged, in its original packaging (pallet, foam protectors, cardboard box, stretch film, corner protectors).
The Seller is obliged to refund all payments collected within 14 (fourteen) days from the receipt of the withdrawal notification, in a single payment appropriate to the payment method used by the Buyer, without imposing any cost obligation on the Buyer.
Due to the bulky nature of garden furniture products, return transport is organized by the Seller's contracted logistics company. Under Article 13 of the Regulation on Distance Contracts, the transport cost for returning the product is borne by the Buyer and may be deducted from the refund amount. The deduction amount is clearly notified to the Buyer upon return approval.
The Buyer may only use the product for inspection purposes during the withdrawal period (opening the packaging to check color, size, and quality). If the product has been assembled and used outdoors, scratched, painted, cut, washed, or if the original packaging has been discarded/destroyed, the resulting loss of value is deducted from the refund amount.
Exceptions to the Right of Withdrawal
Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following garden furniture products and services:
(a) Garden furniture produced according to the Buyer's specific dimensions, color, fabric, wood type, weaving pattern, or personal preferences (pergolas produced to measure, cushions covered with special fabric, awnings cut to customer measurements, tables/benches produced in custom sizes, etc.).
(b) Products whose return is not suitable in terms of health and hygiene after the packaging has been opened (vacuum-packed cushion fillings, pillow inners, protective covers whose hygiene packaging has been opened).
(c) Products that are mixed with other products after delivery and that cannot be separated by their nature (products that have been completely assembled into a whole and cannot be reused if disassembled).
The Buyer declares and undertakes that they know that the right of withdrawal cannot be exercised for products ordered within this scope and that they accepted this during order confirmation. Custom-produced products cannot be canceled after order confirmation.
Rights and Obligations of the Seller
The Seller is obliged to deliver the garden furniture products subject to the contract — complete, sound, in accordance with the order information, with assembly instructions and bolt/screw sets if any, suitably packaged and palletized — to the address specified by the Buyer within the legal delivery period.
The Seller is obliged to inform the Buyer as soon as possible in cases of stock depletion, supplier-related delays, production issues, or force majeure. In this case, the Buyer may choose cancellation of the order and refund of payment, acceptance of an alternative product offer, or delay of delivery.
The Seller exercises utmost care to ensure that the product images and descriptions published on the Site are true to reality. However, due to the natural materials used in garden furniture, differences in color, texture, and pattern may occur; these differences are not considered defects.
In case the product is defective, the Seller is obliged to enable the Buyer to exercise their optional rights under Article 11 of Law No. 6502 (withdrawal from the contract, free repair, replacement with equivalent, price reduction). All transport, return, and exchange costs for defective products are borne by the Seller.
Rights and Obligations of the Buyer
The Buyer is responsible for the accuracy of the address, contact information, and personal information declared during the order. Liability for delivery delays, return issues, and legal disputes arising from incorrect or incomplete information lies with the Buyer.
The Buyer is obliged to check the pallet and packaging during delivery, to have the cargo/transport officer issue a report for damaged deliveries, and to carry out the assembly of the product in accordance with the assembly instructions provided on the Site after delivery.
For the long-lasting outdoor use of garden furniture, the Buyer must act in accordance with the care and usage instructions provided by the Seller. The Seller cannot be held liable for damages resulting from incorrect assembly, excessive loading, use of inappropriate cleaning materials, leaving without a protective cover in winter months, or using the product outside its intended purpose.
The Buyer is obliged to pay the contract amount in full and on time. In installment payments, if any installment is not paid on its due date, the Seller has the right to accelerate the entire remaining installment amount.
Force Majeure
Extraordinary situations that develop outside the control of the parties, that are unforeseeable and unpreventable (earthquake, flood, fire, pandemic, war, terrorism, embargo, strike, government decisions, natural disasters, extreme weather conditions, electricity/internet/communication infrastructure outages, global disruptions in the raw material supply chain, etc.) are considered force majeure.
Force majeure specific to the garden furniture sector includes disruptions in the international supply chain (raw material import problems such as wood, rattan, aluminum, fabric), port and customs delays, and international logistics restrictions.
In the event of force majeure, the parties cannot be held liable for their inability to fulfill their obligations arising from the contract. The obligations of the parties are suspended during the force majeure period. If the force majeure exceeds 30 days, either party may terminate the contract; in this case, the amounts collected are refunded to the Buyer within 14 days.
Governing Law and Dispute Resolution
The laws of the Republic of Türkiye shall apply to the implementation and interpretation of this Agreement.
In disputes that may arise from the Agreement, the Consumer Arbitration Committees at the place of the Buyer or the Seller are competent within the monetary limits determined annually by the Ministry of Customs and Trade, and for disputes exceeding these limits, the Consumer Courts are competent. The Buyer may also apply to the Consumer Arbitration Committee or Consumer Court at their place of residence.
This Agreement has entered into force upon electronic confirmation by the Buyer, and a copy of the Agreement is stored in the Buyer's membership account and is transmitted to the Buyer via the order confirmation email.
Contact: Emre Koçak - Outdooria — Address: Karacakaya Cad. No:83 Siteler/Ankara/Türkiye — Website: outdooria.com.tr — Email: [email protected]