Parties and Definitions
These Terms and Conditions (the "Agreement") are concluded between Emre Koçak - Outdooria (the "Company", "we"), registered at Karacakaya Cad. No:83 Siteler/Ankara/Türkiye, and the user (the "User", "you") who visits and/or makes purchases through the outdooria.com.tr website (the "Site").
In this Agreement; "Site" means the website at outdooria.com.tr; "Product" means the goods and/or services offered for sale on the Site; "Member" means the natural or legal person registered on the Site; "Visitor" means a person who visits the Site without being a member; "User" means all Members and Visitors.
By visiting, registering on, or making purchases through the Site, you represent and undertake that you have read, understood, and accepted all provisions of these Terms and Conditions, the Privacy Policy, the Cookie Policy, and the Distance Sales Agreement.
Subject and Scope of the Agreement
The subject of this Agreement is to determine the rights and obligations of the parties regarding the User's use of the services offered on the Site. By using the Site, the User is deemed to have accepted the provisions of this Agreement.
Services provided under the Agreement include product presentation and sale through the Site, membership management, order tracking, payment transactions, shipping and delivery, returns and exchanges, customer service, and related support services.
The Company reserves the right to change, update, or suspend the content and scope of the services offered on the Site without prior notice. The Company cannot be held liable for any damages arising from such changes.
Membership Terms and Account Security
To become a member of the Site, you must be at least 18 years old and have legal capacity under the Turkish Civil Code. Persons under 18 may only register with the consent of their legal representatives. Legal entities may register through their authorized representatives.
It is the User's responsibility to ensure that the information provided during membership application is accurate, up-to-date, and complete. In case of incorrect, misleading, or incomplete information, the Company reserves the right to suspend or terminate the membership.
Keeping the username and password of your membership account confidential, not sharing them with third parties, and ensuring their security is entirely the User's responsibility. The User is responsible for all transactions carried out through their account.
If you suspect unauthorized use of your account, you must immediately notify the Company via [email protected]. The Company cannot be held liable for transactions that occurred before notification.
Products, Prices and Payment
The features, prices, and sales information of the products offered on the Site are displayed on the product pages. Product prices are stated in Turkish Lira (TRY) and include VAT. Shipping fees are shown separately on the order confirmation page.
The Company reserves the right to change product prices and campaigns without prior notice. However, price changes after order confirmation are not reflected to the User. The Company has the right to cancel the order and refund the payment in cases of obviously low prices due to manifest errors (typographical errors, system errors, etc.).
Although product images and descriptions are prepared as accurately as possible, there may be slight color differences due to monitor settings, lighting, and similar reasons. Such differences are not considered defects.
Payment transactions can be made via credit card, debit card, bank transfer/EFT, and other payment methods offered on the Site. Credit card information is not stored by the Company and is processed in encrypted form through a PCI-DSS compliant payment infrastructure. If the payment is not approved, the order will not be completed.
Order, Shipping and Delivery
The User completes the order by confirming the products added to the cart on the order confirmation page. The order is finalized upon successful payment and confirmation by the Company. Order confirmation is sent to the User via email.
The Company reserves the right not to accept or to cancel the order for reasons such as stock shortage, payment issues, delivery address being outside the scope, or manifest pricing errors. In such cases, the User will be informed and any amounts collected will be refunded via the same payment method.
After order confirmation, products are delivered to the User's specified address through the Company's contracted shipping companies within the timeframes specified on the Site. The legal delivery period is a maximum of 30 (thirty) days. Force majeure cases are reserved.
If the package is damaged upon cargo delivery, the User must not accept the package without having the cargo officer issue a report. The Company cannot be held liable for damaged products accepted without a report. In case of damage detection, immediate notification must be made to the Company.
Right of Withdrawal, Returns and Exchanges
Under the Turkish Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, the User has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt without providing any reason and without paying any penalty.
To exercise the right of withdrawal, notification must be sent to [email protected] within the time limit, and the product must be returned to the Company unused, in its original packaging, complete, and undamaged. The original invoice must also be sent with the product.
Under the legislation, the right of withdrawal cannot be exercised for products prepared according to the consumer's request or clearly personal needs, products that cannot be returned by nature, products that may deteriorate quickly or expire, hygienic products whose packaging has been opened, and similar products listed in the legislation.
If the right of withdrawal is duly exercised, the product price will be refunded to the User within 14 (fourteen) days via the same payment method. Return shipping costs are covered by the Company provided that the return is shipped via the contracted cargo company; otherwise, they are borne by the User.
Intellectual and Industrial Property Rights
All written, visual, and audio content on the Site (logos, trademarks, text, graphics, photos, videos, codes, databases, designs, interfaces, etc.) belongs to Emre Koçak - Outdooria or its licensors and is protected under the Turkish Law on Intellectual and Artistic Works No. 5846 and other relevant legislation.
The User may only view the content on the Site for personal and non-commercial purposes. Copying, reproducing, modifying, distributing, selling, publishing, reverse engineering, or using the content in any way without the prior written consent of the Company is prohibited.
The "Outdooria" brand and related logos are registered trademarks of the Company. Unauthorized use will result in legal and criminal proceedings.
The User acknowledges that, with respect to the content uploaded to the Site (comments, reviews, images, etc.), they grant the Company a worldwide, perpetual, royalty-free, transferable, and sublicensable right of use.
User Obligations and Prohibited Conduct
The User agrees and undertakes to act in accordance with this Agreement, applicable legislation, moral and honesty rules, and not to violate the rights of the Company and third parties while using the Site.
The following actions are strictly prohibited: Engaging in activities that threaten the security of the Site, uploading malicious software (viruses, trojans, worms, etc.), collecting data through automated tools (bots, scrapers, crawlers), and attempting overload or attack (DoS/DDoS) that will disrupt the operation of the Site.
Additionally, it is prohibited to use someone else's account without permission, provide false information, create fake orders, use fraudulent payment methods, share content that infringes intellectual property rights, and write comments containing insults, threats, or discrimination.
When the Company detects such prohibited behaviors, it reserves the right to suspend or terminate the User's membership, cancel the order, and initiate legal and criminal proceedings. The User is personally liable for all damages arising from such conduct.
Limitation of Liability and Force Majeure
While the Company exercises reasonable care for the accuracy, currency, and completeness of the information on the Site, it does not accept liability for errors that may arise from technical errors, typographical errors, system failures, or third-party issues.
The Company does not guarantee that the Site will operate uninterrupted, error-free, and securely. Access to the Site may be temporarily restricted due to maintenance, updates, infrastructure changes, or force majeure events. The Company cannot be held liable for any indirect damages arising from such interruptions.
Force majeure is considered as events that develop outside the control of the parties, that are unforeseeable and unpreventable (earthquake, flood, fire, pandemic, war, terrorism, strikes, official authority decisions, electricity and internet infrastructure problems, etc.). In case of force majeure, the contractual obligations of the parties are suspended during this period.
The Company's total liability under the Agreement is limited to the value of the relevant order. Under no circumstances shall the Company be liable for indirect damages, loss of profit, loss of reputation, or consequential damages.
Governing Law, Competent Court and Contact
The laws of the Republic of Türkiye shall apply to the interpretation and application of this Agreement. For the resolution of disputes that may arise from the Agreement, the Consumer Arbitration Committees are competent within the monetary limits determined annually by the Ministry of Customs and Trade under the Consumer Protection Law No. 6502, and for disputes exceeding these limits, the Ankara Courts and Enforcement Offices are competent.
If the User is a consumer, they may also apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence. Users accessing the Site from outside Türkiye undertake the obligation to comply with their local legislation themselves.
The Company reserves the right to unilaterally change, update, or cancel these Terms and Conditions at any time. Changes take effect on the date they are published on the Site. It is the User's responsibility to follow the current agreement.
Contact Information: Company Name: Emre Koçak - Outdooria — Address: Karacakaya Cad. No:83 Siteler/Ankara/Türkiye — Website: outdooria.com.tr — Email: [email protected]