Seller Information
This Pre-Information Form has been prepared in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts to inform the Consumer (the "Buyer") before placing an order.
Seller: Emre Koçak - Outdooria — Address: Karacakaya Cad. No:83 Siteler/Ankara/Türkiye — Website: outdooria.com.tr — Email: [email protected]
The Buyer acknowledges and declares that they have read, understood, and confirmed this Pre-Information Form electronically. This confirmation will take place before the conclusion of the Distance Sales Agreement.
Information on Products and Services Subject to the Agreement
The essential characteristics, type, quantity, brand/model, color, number, sales price, and payment method of the products or services subject to the agreement are those announced on the Site and displayed on the order page upon the Buyer's acceptance of this pre-information, and this information is an integral part of this form.
The sales price of the products, including all taxes, is clearly displayed to the Buyer on the order page. Shipping/transport/delivery costs are also stated on the order page. These costs are borne by the Buyer unless expressly stated otherwise.
Product prices are shown in Turkish Lira (TRY), including Value Added Tax (VAT). Campaign, discount, and promotion prices apply throughout the duration of the campaign.
Payment Method and Plan
The Buyer may make payment via credit card, debit card, bank transfer/EFT, and other payment methods offered on the Site. For credit card payments, installment options provided by the relevant banks may be offered to the Buyer.
Credit card information is processed in encrypted form through a PCI-DSS compliant secure payment infrastructure and is not stored by the Seller. If the payment is not approved or is declined, the order will not be completed.
For payments made via bank transfer/EFT, the order will be processed after the order amount is credited to the Seller's account. You must write your order number together with your payment information in the description field.
If the Buyer's credit card is used unlawfully by unauthorized persons and the relevant bank or financial institution does not pay the product price to the Seller, the Buyer is obliged to return the product received to the Seller within 3 (three) days.
Delivery, Shipping and Costs
The product subject to the agreement is delivered to the delivery address specified by the Buyer at the time of order confirmation, to the Buyer themselves or to the person/entity specified by the Buyer, through cargo companies contracted by the Seller.
The delivery period is a maximum of 30 (thirty) days from the notification of the order confirmation to the Buyer via email and the collection of payment. The Seller is obliged to fulfill the obligation within this period. Force majeure cases are not included in this period.
Shipping and delivery costs are borne by the Buyer. If free shipping is offered as part of a campaign, this will be clearly stated on the product page and in the order summary. Delivery may vary depending on the nature of the product and the delivery region.
If the Buyer is not at the address on the date the product is to be delivered, the Seller is deemed to have fulfilled the obligation fully and completely. Therefore, any damages arising from the Buyer's late receipt of the product, as well as expenses arising from the product having waited at the cargo company and/or the return of the cargo to the Seller, are also borne by the Buyer.
The Buyer is obliged to check that the received product is undamaged and intact. In case of damage detection, the product should not be received without having the cargo officer issue a report. The Seller cannot be held liable for damages to products received without a report.
Right of Withdrawal
In distance contracts for the sale of goods, the Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the product without providing any reason and without paying any penalty. In distance contracts for the provision of services, this period starts from the date the contract is concluded.
It is sufficient that the notification of the exercise of the right of withdrawal is sent to the Seller in writing or via a permanent data storage device (email) before the expiry of the withdrawal period. Notification may be sent to [email protected].
In case of exercise of the right of withdrawal, the Buyer must return the product to the Seller or the person authorized by the Seller within 10 (ten) days from the date of sending the withdrawal notification. The box, packaging, and standard accessories of the returned product, if any, must be delivered complete and undamaged.
The Seller is obliged to refund all payments collected, including the costs of delivering the product to the Buyer, if any, in a manner appropriate to the payment instrument used by the Buyer at the time of purchase, within 14 (fourteen) days from the date the withdrawal notification is received, in a single payment and without any cost or obligation to the Buyer.
During the withdrawal period, the Buyer is not responsible for changes and deterioration that occur if they use the product in accordance with its operation, technical specifications, and instructions for use.
Products for Which the Right of Withdrawal Cannot Be Exercised
Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products and services:
(a) Contracts for products whose prices vary depending on fluctuations in financial markets and that are not under the control of the Seller, (b) Contracts for products prepared in line with the consumer's requests or personal needs, (c) Contracts for the delivery of products that may perish or expire quickly.
(d) Contracts for products whose protective elements such as packaging, tape, seal, and package have been opened after delivery and whose return is not suitable in terms of health and hygiene, (e) Contracts for products that are mixed with other products after delivery and that cannot be separated by their nature.
(f) Contracts for the return of books, digital content, and computer consumables whose packaging has been opened, as well as audio or video recordings, (g) Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under a subscription agreement, (h) Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and the use of leisure time for entertainment or recreation purposes to be performed on a specific date or period, (i) Contracts for services performed instantly in electronic environment or intangible goods delivered to the consumer instantly.
Dispute Resolution and Competent Authorities
In disputes that may arise from the implementation of this Pre-Information Form; within the monetary limits determined annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees at the place of residence of the Buyer or the Seller are competent, and for disputes exceeding the specified monetary limits, the Consumer Courts are competent.
The Buyer may submit their complaints and objections to the Consumer Arbitration Committee or Consumer Court at the place where they purchased the goods or services or at their place of residence, within the monetary limits determined annually by the Ministry of Trade of the Republic of Türkiye each December.
By electronically confirming this Pre-Information Form and the Distance Sales Agreement, the Buyer confirms that they have accurately and completely obtained the address, essential features of the ordered products, price of the products including taxes, payment and delivery information that must be provided by the Seller to the Buyer before the conclusion of the distance contract.
Confirmation Statement and Contact
The Buyer acknowledges, declares, and undertakes that they have been informed by the Seller in a clear, understandable, and internet-appropriate manner about the Seller's name-title, open address, essential features of the ordered products, sales price of the products in Turkish Lira including taxes, payment and delivery information, and the right of withdrawal and how to use it, as well as the official authorities to which complaints and objections can be submitted; and that they confirm this pre-information electronically.
Following the Buyer's confirmation statement, a distance sales agreement related to the order will be concluded. This Pre-Information Form and the Distance Sales Agreement will be sent to the Buyer electronically and stored in the Buyer's member account.
For any questions, requests, and complaints, you can contact the Seller through the following channels:
Seller: Emre Koçak - Outdooria — Address: Karacakaya Cad. No:83 Siteler/Ankara/Türkiye — Website: outdooria.com.tr — Email: [email protected]